Privacy Policy

Clean Maizone Privacy Policy

Effective Date: September 1, 2025

This Privacy Policy describes how Clean Maizone ("we," "us," or "our") collects, uses, and discloses your personal information when you use our website, services, and communicate with us. We are committed to protecting your privacy and handling your personal information in a safe and responsible manner.

By using our services or providing your personal information to us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information that you provide to us directly and information we collect automatically when you use our services.

Information You Provide:

Contact Information: Your full name, email address, phone number, and physical address.

Account Information: If you create an account with us, we collect your username and password.

Service-Related Information: Details about your home, your service preferences, special instructions (e.g., information about pets, specific cleaning requests, or home entry instructions), and any other information necessary to perform our cleaning services.

Payment Information: While we do not store your full credit card details on our servers, we collect and process payment information through a secure, third-party payment processor to complete transactions.

Information We Collect Automatically:

Website Usage Data: When you visit our website, we may collect information about your activity, such as your IP address, browser type, device type, pages viewed, and the duration of your visit. This information helps us analyze trends, improve our website, and enhance your user experience.

Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

2. How We Use Your Information

We use the information we collect for various purposes, including:

To Provide and Maintain Our Service: To schedule and perform cleaning services, manage your appointments, and process payments.

To Communicate with You: To send you confirmations, reminders, service updates, and respond to your inquiries.

For Marketing and Promotions: To send you promotional materials, special offers, and information about our services. You have the right to opt out of these communications at any time.

To Improve Our Services: To understand how our services are used and to develop new services, features, and functionality.

For Security and Fraud Prevention: To protect our services and our users from fraud and other illegal activities.

3. SMS/Text Message Communications Policy

We may use your phone number to communicate with you about your scheduled appointments and to send promotional messages. This service is provided by our business software partners, following strict A2P (Application-to-Person) messaging guidelines.

User Consent and Opt-in:

By providing your phone number to us through our website form, over the phone, or by other means, you give your explicit consent to receive text messages from Clean Maizone. This includes communications related to your service, such as appointment confirmations, scheduling changes, and service reminders. You may also receive occasional promotional messages about special offers.

Message Frequency and Rates:

Message frequency will vary based on your service schedule and your interactions with us.

Message and data rates may apply. Please check with your mobile service provider for details on your plan.

Opt-out/Unsubscribe:

You can opt-out of receiving SMS messages from us at any time by replying with the keyword STOP or UNSUBSCRIBE to any message you receive.

Upon receipt of an opt-out keyword, you will receive one final message confirming your opt-out request. After this, you will no longer receive text messages from us unless you explicitly opt back in.

To resume receiving messages, reply with START or SUBSCRIBE.

Disclaimer:

Carriers are not liable for delayed or undelivered messages.

4. Disclosure of Your Information

We do not sell your personal information. We may share your information with third parties in the following circumstances:

Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, scheduling software, and communication platforms. These providers are only given the information necessary to perform their specific functions and are not authorized to use your information for other purposes.

With Your Consent: We may share your information with other parties if we have your explicit consent to do so.

Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We use a combination of physical, electronic, and procedural safeguards, including data encryption and secure data storage, to maintain the security of your information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

You have certain rights regarding your personal information. You may have the right to:

Access and Correction: Request access to the personal information we hold about you and request that any inaccurate information be corrected.

Data Portability: Request a copy of your personal information in a structured, machine-readable format.

Deletion: Request that we delete your personal information, subject to certain exceptions.

Opt-out: Opt-out of receiving marketing communications from us as detailed in our SMS policy.

To exercise any of these rights, please contact us using the information provided below.

7. Third-Party Websites

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We are not responsible for the privacy practices of other sites, and we encourage you to read their privacy policies.

8. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete that information promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Clean Maizone

6900 Decare Boul. local 3160PP, Cote Saint-luc, Québec, Canada, H3X 2T8

(514) 214-8598

info.cleanmaizone.ca

FREQUENTLY ASKED QUESTIONS

Question 1: What services do you offer, and what's the difference between them?

We offer a range of professional cleaning services to fit your specific needs, including standard recurring cleans, deep cleans, and move-in/move-out cleans. Our standard recurring clean is designed for ongoing maintenance, and it covers all the basic tasks like dusting, vacuuming, mopping floors, and cleaning main living areas, bathrooms, and kitchens. A deep clean is a much more intensive service, typically for a first-time appointment or a seasonal cleaning. It includes all the standard tasks plus a more detailed focus on areas often missed, like scrubbing grout, cleaning inside appliances, and washing baseboards. Finally, our move-in/move-out service is a complete top-to-bottom clean of an empty property, ensuring every surface, cabinet, and appliance is sanitized and ready for the next occupant.

Question 2: Are your cleaning products safe for my family and pets?

Yes, absolutely. The safety of your family and pets is our top priority. We use high-quality, eco-friendly, and non-toxic cleaning products that are effective at sanitizing and cleaning but gentle on the environment and safe for all inhabitants of your home. You can rest assured that we avoid harsh chemicals and strong-smelling agents that could be harmful. We believe that a clean home should also be a healthy home, and our choice of products reflects that commitment to your well-being.

Question 3: How do you ensure the quality and consistency of your cleaning service?

We are committed to delivering a consistently high-quality clean with every visit. We achieve this through several key practices. First, all of our cleaning professionals undergo a thorough background check and are extensively trained to meet our high standards. We have a detailed checklist for every service, ensuring no spot is missed and that the results are the same every time. Additionally, we use top-of-the-line equipment and proven cleaning techniques. We also welcome client feedback and use it to continually improve our service, ensuring you are always completely satisfied with the results.

Question 4: Do I need to be home during the cleaning, and how do you handle keys and security?

You do not need to be home while we clean. In fact, many of our clients prefer to have us clean while they are at work or running errands so they can return to a fresh, clean space. For your peace of mind and security, we have a secure key management system. You can provide us with a spare key, a code for a lockbox, or a unique entry code. All keys and access information are stored securely and are only accessible by your assigned cleaning professional on the day of your service. We are fully insured and bonded, providing an extra layer of protection for your home and belongings.